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Customer Policies
Our service is complimentary and it is a pleasure to serve you. We will kindly assist your family and guests with any gifts they choose to purchase. Please be aware that your guests may select items you did not register for at Neiman Marcus. We cannot guarantee that you will not have duplications, as several guests can make the same purchase on the same day.
Personal service
Make an appointment with one of our expert sales associates to receive personalized assistance throughout your registry period, and your sales associate will help facilitate any returns or exchanges you wish to make. We recommend scheduling a personal appointment on your first registry visit and also after your wedding day to review any items remaining on your list. A Customer Care representative at toll-free 800-727-4858 is also available should you have any questions.
Gift purchases
When gifts have been purchased, they are removed from your registry. If shopping on-line, we will inform you of gift purchases by sending a gift notification. Please check your gift list periodically for updates. Important times to check your gift list would be following a bridal shower or holiday, and a few weeks prior to your wedding day.
Shipping address
Your shipping address should be one where someone is available to receive deliveries during the day. In the event you are not available to receive deliveries during the day, we recommend using the address of a relative, friend, or business office within the United States. Please check shipping information for further details.
Out-of-stock items
Neiman Marcus cannot guarantee that items available upon registration will be in stock throughout the duration of your registry period. An expected delivery date will be displayed on the bridal registry for out of stock items. In most cases, please allow 6 to 8 weeks delivery on items that are temporarily out of stock. In the event an item has been discontinued, we will notify you as soon as possible, so that you may select an alternate gift.
Bridal Return policy
After your wedding, please call and schedule an appointment with one of our Sales Associates. At that time, we will be happy to assist you with exchanges and the completion of your registry. All returns and exchanges must be completed within one year of your wedding date. All credits will be provided in the form of a Neiman Marcus gift card.