Items can be purchased online, in store or by contacting Customer Care at 800-727-4858 8 a.m to 7 p.m CST Monday to Friday. Closed Saturday and Sunday.
How can I redeem a gift card?
Gift cards can be redeemed in stores or by calling our Customer Care team at 800-727-4858 8 a.m to 7 p.m CST Monday to Friday. Closed Saturday and Sunday.
Where will my item be shipped?
If you choose to purchase an item off of someone's registry, your gift can be shipped directly to the address the registrant has specified or you can choose to ship the gift to an address of your choice.
What if I can’t find the registry online?
Some registrants choose to keep their registries private. Please contact a Neiman Marcus store or our Customer Care team at 800-727-4858 8 a.m to 7 p.m CST Monday to Friday. Closed Saturday and Sunday for assistance with private registries.
Will Neiman Marcus gift wrap my gift purchase?
Complimentary gift wrap is included for all gift registry orders. Please note oversized items and items shipped directly from vendors may not be eligible for gift wrap. Upgraded gift wrap can be added to your order at checkout for $7.50.
What shipping options are offered?
We are happy to offer free standard shipping. Orders should arrive in approximately 3 to 5 business days after shipping if in stock and ordered by 12:00 noon (CT). Certain items requiring special delivery, oversized items, select merchandise, and some vendor-specific items, have additional shipping charges.
If second business day shipping is requested, a $15.00 shipping charge will apply. Your order should arrive in approximately 2-3 business days after shipping for in stock items if ordered by 12:00 noon (CT). Please note two-day orders placed Friday after 12:00 noon (CT) or Saturday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes.
If next business day shipping is requested, a $25.00 shipping charge will apply. Your order should arrive in approximately 1-2 business days after shipping for in stock items if ordered by 12:00 noon (CT). Please note overnight orders placed Friday after 12:00 noon (CT) or Saturday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes.
Can someone in a store assist me with my registry?
Yes! Our service is complimentary and it is a pleasure to serve you. Make an appointment with one of our expert sales associates to receive personalized assistance throughout your registry period, and your sales associate will help facilitate any returns or exchanges you wish to make. We recommend scheduling a personal appointment on your first registry visit and also after your event to review any items remaining on your list. A Customer Care representative at toll-free 800-727-4858 is also available should you have any questions.
How do I add items in a store to my registry?
Please contact a sales associate and they would be happy to help you add any items to your registry.
How do I know if an item has been purchased from my registry?
Items purchased on your registry will display on the ‘My Registry’ page under ‘Gift Tracker’. Records will be updated within 24 hours of purchase.
Where will items be shipped?
Items will be shipped to the address on your account on registry.neimanmarcus.com. If you need to change this address, please visit the ‘Settings’ tab on the ‘My Registry’ page.
Can I make changes to my registry?
Yes, you can add, delete and update quantities at any time by logging into your account and visiting the ‘My Registry’ page and clicking on ‘Manage Items’.
Can I link to my Neiman Marcus registry on my event website?
Yes! On the ‘My Registry’ page click on the ‘Share your Registry’ link to copy the URL that can be shared with family or friends and also posted on your event website.
What is your return policy?
Congratulations on your upcoming event! We hope you enjoy your gifts from Neiman Marcus. For assistance with an order, please contact a Gift Registry representative toll-free at 800-727-4858. You may view, update, or track your registry’s progress at registry.neimanmarcus.com
At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange.
· Returns are accepted within 60 days of event date.
· Returned merchandise should be in the same condition as when you received it, unworn, undamaged, with original tags and packaging (if applicable).
· Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
· We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
· Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
Personalized and monogrammed items cannot be returned.
What does it mean if an item is back ordered?
Neiman Marcus cannot guarantee that items available upon registration will be in stock throughout the duration of your registry period. An expected delivery date will be displayed on the gift registry for out of stock items. In most cases, please allow 6 to 8 weeks delivery on items that are temporarily out of stock.